Privacy Policy

Information We Collect

We gather information that you provide directly when you register an account, complete verification procedures, make deposits or withdrawals, or contact our customer support team. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details.

Additionally, we automatically collect technical data whenever you visit our site or use our services. This may include your IP address, browser type and version, device identifiers, operating system, pages visited, time spent on the site and referral sources. Such information helps us understand how our platform is used and allows us to maintain its smooth operation.

How We Use Your Information

We use the collected data to create and manage your account, process transactions securely, verify your identity as required by gambling regulations, and deliver the gaming experience you expect. This information also enables us to personalise your journey, improve our offerings based on player preferences, and communicate important updates or promotional offers where you have given consent.

From time to time we may combine data from different sources to gain a clearer understanding of your needs while always respecting the boundaries set by law and our own strict internal policies.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share data with carefully selected partners who assist in operating our business. These include payment service providers, identity verification agencies, marketing partners, IT support companies and regulatory authorities when legally required.

All third parties are contractually obliged to maintain the security and confidentiality of your data and may only use it for the specific purposes we authorise. We may also disclose information where we believe it is necessary to protect the rights, property or safety of Spinstein Casino, our players or the public, or to comply with court orders and legal obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyse traffic patterns and remember your preferences. These tools allow us to recognise returning visitors, tailor content to your interests and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the platform. Detailed information about the specific cookies we deploy is available in our separate Cookie Policy.

Data Security

We take the protection of your information seriously and employ appropriate technical and organisational measures to prevent unauthorised access, accidental loss, misuse or alteration. These measures include encryption of sensitive data, secure server infrastructure, regular security testing and strict access controls for staff members.

While no system can guarantee absolute security, we continuously review and update our practices to maintain the highest possible level of protection for your personal data.

Your Rights

You have several important rights regarding your personal information. These include the right to access a copy of the data we hold about you, to request correction of any inaccuracies, to ask for deletion when the data is no longer necessary, and to object to or restrict certain types of processing.

You may also withdraw any consent previously given for marketing communications. To exercise these rights, simply contact our customer support team using the details provided on the website. We will respond to your request within the timeframes required by law.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once the need for retention ends, we securely delete or anonymise the data in accordance with our internal retention schedules.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or industry best practices. The revised version will be posted on this page and, where appropriate, we will notify you directly. Continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions or concerns about how we handle your personal data, please contact our support team who will be happy to assist.